For Those Who Seek Treatment at Kobe University Hospital

Paying Your Medical Bill

After your medical consultations and laboratory tests and exams have been completed, please take a number slip from the ticket machine at Window No.4 at the central counter, and have a seat until your number is called

Patients will be called in numerical order to Window No.4. When your number is called, please submit your hospital card and other slips that you have been given. After your bill is calculated, you will receive a numbered billing reception slip at Window No.4. Please wait seated in front of the large electronic display near Window No.7.

7番窓口前大型テレビ

The large electronic display in front of Window No.7

Patients who must pay a medical bill

When the number on your “billing reception slip” appears on the large electronic display in front of Window No.7, you may pay either at the automated payment machine or at Window No.7. Your hospital card is necessary if you wish to use the automated payment machine.Your next scheduled appointment and ticket for prescriptions from the in-hospital pharmacy, are printed on the right-hand side of your receipt.

Automated payment machine

Patients without a bill

When the number on your “billing reception slip” is displayed in the lower half of the large electronic display in front of Window No.7, please go to Window No. 6 to receive a slip with the information on your next appointment and prescription ticket for the in-hospital pharmacy.

Payment of hospitalization bill

You can pay by cash at Window No.7, through the automated payment machine (only credit cards and debit cards are accepted by the machine), or by direct deposit.If you wish to pay cash at the counter, please bring your bill and/or hospital card to Window No.7. If you prefer to pay by credit card or by direct deposit, please ask for instructions at the hospital admission counter or at Window No.7.

Credit card policy

We accept credit card payments for both hospitalization and outpatient bills.
Please note that we will require your PIN (personal identification number).
※ ( Please check your PIN before using your card)

Payment procedure (outpatients)

Payment flowchart
  1. Medical consultation, laboratory tests, X-rays, etc.
  2. Go to Window No.4 at the central counter on the ground floor of the outpatient building
  3. Wait in front of the large electronic display.
  4. Patients with bills: Pay at the automated payment machine or at Window No.7.
  5. Patients without bills: Receive an appointment slip and a prescription slip at Window No.6.

Back to the top of this page