HOMEFor Those Who Seek Treatment at KUHHospital Admission Preparations

For Those Who Seek Treatment at Kobe University Hospital

Hospital Admission Preparations

Medical Ward

For details of the hospital facilities, please refer tothe hospital interior map

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Prices of the Hospital rooms

At our hospital, we have special rooms with specific room facilities and if the patient so desires, it may be possible to stay in those rooms. Specifics regarding the rooms are as described below.

There are only a limited number of these special rooms, so please understand that you may not always be able to reserve the room of your choice. The extra charges for these special rooms are not covered by health insurance policies so you will have to pay for them yourself.

Hospitalization fees are charged on a daily basis. Even if the stay is only for one night and two days, you will be charged for two full days of hospitalization.

※All types of room are equipped with Internet connection.

Special S-CLASS ROOM
Size 46m2
Price
(per day)
¥37,800(including tax)
Room Facilities Small desk and chair, 3-piece living room set, bath, toilet, washbasin, clothing chest, locker, refrigerator, cupboard, oven range, sink, electric pot, TV, telephone
Special A-CLASS ROOM
Size 25m2
Price
(per day)
¥21,600(including tax)
Room Facilities 3-piece living room set, bath, toilet, washbasin, clothing chest, refrigerator, oven range, kitchen, electric pot, TV, telephone
Special B-CLASS ROOM・Special C-CLASS ROOM
Size 20m2
Price
(per day)
Special B:¥17,280(including tax)
Special C:¥16,200(including tax)
Room Facilities bench, bath(※), shower(※), toilet, washbasin, rocker, refrigerator, electric pot, TV, telephone
※A bath tub is in Special B room. Special C room is equipped with shower.
Semi-Private Room
Size 6.98m2
Price
(per day)
2,700(including)
Room Facilities small table, chair, rocker, refrigerator, TV, DVD
Quad Room
Size 6.98m2
Price
(per day)
-
Room Facilities rocker, refrigirator(with fee)、TV(with fee)

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Admission Process

On the day of your admission, please come to the hospital admission and discharge counter at specified time. The counter is at the right end of central reception desk on the first floor of the main building. Before going to your ward, please finish all the admission procedures. After that, you will be guided to your ward.

The Necessary Documents for Your Admission
  • Pledge of Hospitalization
  • Protection of the Information of Your Hospitalization
  • Confirmation before Hospitalization
  • For the Safety of Your Hospitalization
Others
  • Hospital Card
  • Health Insurance Card or Certificate
  • Personal Seal
  • Hospitalization Guide
持ち物イラスト@ 持ち物イラストA

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Things to Bring with You for Your Admission

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When you are to be admitted to the hospital, please bring the following items with you.

  • Toiletries (washbowl, shampoo, toothbrush, shaver, comb, etc.)
  • Chopsticks, spoon, tea mug, a small kettle or thermos
  • Tissue paper, earphones, towel and bath towel
  • Footwear (Do not bring slippers. Bring light slip-on shoes (like exercise shoes) with backs that will not fall off when you walk. If they have rubber soles, please make sure they are made to avoid slipping. Bring shoes that you are comfortable in and used to wearing.)
  • You are free to bring your own pajamas or bedclothes, but we can also provide hospital-designated wear that we rent out (for a fee).If you wish to rent the hospital wear, please tell us at the time of your admission. You can purchase everyday items at the hospital shop.

If you take medication now, please bring the following with you.

  • Your prescription record
  • Information on your current medication
    (When you don't have your prescription record, list the names of your medicine and how often you take them)

To avoid theft in the hospital, please do not bring a large amount of money and valuables with you.

The bedside table in your room has a drawer with a key lock. However it is not a safe, so do not use it for keeping your money or valuables. Our hospital is not responsible for any cases of theft in its premises, so please take appropriate measures by yourself.

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Bedding and Pajamas (for hospital wear)

Bed linen

Most bedding needed during your stay will be provided by the hospital (Duvets, mattress, sheets, and pillows). We change bed sheets once a week.

Clothing during hospitalization (rental) hospital wear

If you wish to wear hospital gowns during your stay, it will cost 72 yen per day (includes tax) which is not covered by insurance. You will not need to wash the gown yourself.

  1. You will receive two hospital gowns a week (during the summer three gowns a week).
    From June to September, three gowns a week and from October to May, you will receive two gowns a week.
    You will not be able to change gowns every day so please take note of this fact.
  2. To return the gown, please put it into the laundry box inside the bathing room.
  3. If you wish to stop your use of the hospital wear, please ask our personnel at the staff station.
  4. If you do not want to rent hospital gowns, you must bring your own nightclothes or pajamas. To do laundry, please use the coin-operated laundry machines inside the ward or have someone wash your clothes at home.

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Things to Know for Your Admission

While you are an inpatient at our hospital, you will be required to wear a patient I.D. band around your wrist.
The name band is to ensure that you can be properly identified at all times. If some unpredictable situation occurs while you are outside the hospital ward, we will be able to identify you immediately with the name band worn around your wrist.

Patient I.D. band

Patient I.D. band

You will be notified of your primary physician's name when you are admitted. In actuality, several doctors will be cooperating in taking care of your medical needs.

Your doctor or nurse will explain to you about your illness and your healing process. If there is anything that you don't understand, feel free to ask.

You will be designated a nurse who will be responsible for your care from admission until the time you are discharged. This nurse will make a plan on how to care for you and will be with you until you are discharged from our hospital. The nurses in charge of your daily care will change every day.

We take the utmost care to prevent infections in our hospital patients and our system is set up accordingly, but in certain cases, we may need to ask you to cooperate with room entry restrictions or isolation procedures.

Depending on your condition, we may also have to ask you to change rooms. In those cases, we hope you will be willing to cooperate with us. We must warn you that we cannot accommodate changes in where your bed is placed in a 4-person hospital room.

We will explain our procedures regarding Professor Rounds and Professor Surgeries at the time you are admitted.

Cell phones can potentially disrupt functions of medical equipments or otherwise cause disruptions in our medical care, so we restrict the use of cell phones to specific areas within the hospital. Please refer to the rules of cellphone use

For treatment purposes, all inpatients are not allowed to smoke anywhere in the premises of the hospital. If you smoke, please try your best to quit smoking before your administration.

Also, please inform your visitors about our non-smoking policy which prohibits any smoking in the hospital.

入院患者さんは、治療上の理由から病院敷地内は全面禁煙となっておりますのでお守りください。

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Nursing Staff

The Ratio of Patient to Nursing Staff
Location General Ward Phychiatric Ward ICU MFICU NICU
Ratio 7:1 13:1 2:1 3:1 6:1

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How You Will Spend Your Hospital Stay

Bathing Facilities

There is one bath and two shower stalls on each floor. Depending on your health condition, your physician or nurse will give you the permission to bathing. We will explain the procedures and rules of the use of bathing facilities on the day of your admission. Please bring soap, shampoo, and towel which you daily use.

Nurse Call

There is a nurse call button around the pillow on your bed. If you need to call a nurse, please use this bell. After lights out, the nurse will not answer you by intercom, but will come directly to your bedside.

Bed Curtains

To avoid delay in finding a patient in an emergency, we require our patients to keep curtains open at all times except when you need to change clothes, take examinations, and use toilet.

Time for Lighting

The lights in patient rooms are turned on at 6 AM. They are tuned off at 9 PM. When you use reading light or head board lighting, please make sure to turn it off at 10 PM.

Going Out and Overnight Stays

In order to leave the hospital for a short period of time or overnight, you must first receive permission from your physician. There is a designated form to ask for permission to leave the hospital. Please ask your doctor or nurse for a copy.

If you need to leave your medical ward for whatever reason, please be sure to let your nurse know in advance.

Electrical Equipment

If you want to watch TV or listen to the radio, please use earphones so as not to disturb the other patients. Please refrain from using these devices past 10PM.

Service Equipment

You can purchase a prepaid TV card at one of the TV card vending machines. You use this card to watch TV with TV card system. You can also use it to use locker-type refrigerators in your hospital room and washing machine with TV card system.

Other Rules
  • Emergency exits are available in hospital rooms and hallways. These outside doors will not open except during emergencies. In case of earthquakes, fires, and other disasters, hospital personnel will instruct you where to go, so please wait for their instructions.
  • Please do not speak loudly in your room or in the hallways. Do not engage in any behavior which disturbs other patients.
  • Please do not post things on the wall, or drive nails, or hang laundry inside the hospital room.
  • As a means of ensuring the safety of patients in serious condition, we have special security video cameras set up inside some private rooms. Before we use these cameras, we will ask for written consent from the patient and/or their families.
  • There are pay phones on each floor (West side of the building). Please feel free to use them.
  • When someone calls the hospital to talk you, we cannot make you answer the call. Instead, we deliver the message to you.
  • There are special large elevators for stretchers or wheelchairs in the hospital. Patients who can walk and visitors are not allowed to use them. Please use normal sized elevators.
  • The paper towels put at the washstand in your room are for medical staff. Please do not use them.
  • It will take some time to prepare certificates and various other documents, so please submit all required forms and documents to the medical office staff between the hours of 8:30 AM and 4:15 PM as far in advance as possible.
  • Patients who are violent or engage in behaviors that the director of the hospital deems disruptive for the proper function of our hospital will be asked to leave our hospital immediately.
Bath (or shower) rooms

Bath (or shower) rooms

Nurse Call Button

Nurse Call Button

TV

TV

TV-card operated washing machine

TV-card operated washing machine

Elevators designated for patients in wheelchairs and stretchers

Elevators designated for patients in wheelchairs and stretchers

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Rules for Family and Friend Visits

Visiting Hours are as shown below. In order to make sure that patients can take required exams, receive appropriate treatments, and get enough rest during their hospital stay, we have set visiting hours. So, we ask you for your cooperation to respect them.

  • Weekdays: 13:00〜20:00
  • Weekends and holidays: 10:00〜20:00

Visitors are required to fill out the visitation form at the staff stations. After filling it out, please put it in a box labeled, “面会票入れ.”

Please avoid visiting patients when you have communicable disease such as a cold or flu. Please also avoid taking small children in the hospital or coming in a large group of people. Eating and drinking are not allowed in the hospital room.

Visitors are asked to use only the bathrooms in front of elevators.

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Accompaniment

In general, we ask patient's family to refrain from accompanying the patient. However, based on the patients' condition and for other reasons, the primary physician may see it inevitable to give a permission to family members (limited to family members only). In this case, please ask the ward nurse about the proper procedure for accompaniment.

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Meals

We provide meals which are best for the patient's condition.

Meal times are as follows:

  • Breakfast: 7:30 to 8:00 AM
  • Lunch:11:40 to 12:30
  • Dinner:5:40 to 6:30 PM

In principal, patients who can walk are asked to eat in the Day Room (Cafeteria) in each ward. You are free to sit wherever you like in the Day room.

Please bring your own chopsticks and spoon (what you find most comfortable to use). We have tea cups in the day room for your use during meals.

Tea, water, and hot water are available from the tea and water dispensers in the day room.

We can bring trays to patients who find it difficult to walk to the day room.

For patients who have difficulty walking or who are prescribed bed rest, we will bring you tea or water before meals if you wish.

Please feel free to use the toaster and microwave oven in the day room.

We can provide special menus to patients who currently eat the general hospital meals or“special therapeutic meals”.(If you choose these special meals, you will be required to pay an extra charge based on the Health Insurance Act) Please feel free to ask for these special meals. You can order the special meals using the touch panels in the medical ward. Please ask one of our staff members how to use the touch panel.

Please try to eat your meal as soon as you receive it. To avoid issues with food sanitation and to ensure the safety of your food, we will be collecting all meal trays 60 minutes after they are provided.

Please do not share or exchange food with other patients since that could lead to problems in their treatment.

If you wish to change your meals or to discontinue them, there are time limits to the ordering process, so please notify us as far in advance as possible. (Breakfast: by 4 PM on one day before the meal, Lunch: by 10 AM on the day for the meal, Dinner: by 3 PM on the day for the meal)

Sample Special Meal

Sample Special Meal

Patient Lounge

Patient Lounge

Microwave Oven

Microwave Oven

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Parking Facilities

Parking facilities

If you come to the hospital by car, the Shindai Byoin Chushajou parking service operated by a private company as a private finance initiative (PFI), is open to all visitors for a fee. As of October 1, 2007, we provide a 1-hr free parking pass to one car per patient on the day they are admitted or discharged. Please ask for the parking pass "Chu-sha saabisu ken" at the admission and discharge window by the Central Counter. Outside of regular hospital business hours, (After 5:15PM and on weekends and holidays), the parking passes are available at the emergency services counter.

For details, please refer to 「Parking Guide

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Hospital Discharge Procedures

Hospital discharge procedures
  1. When your primary physician gives his order for your discharge, you will receive a bill detailing your hospitalization costs from the Hospital Medical Affairs Division. You will also receive a document called "Procedures for Hospital Discharge".
  2. If you already have proof documents such as a medical certificate, please show them at the hospital admission and discharge window.
  3. You can pay by cash at the Payment Window (Central Counter Window No. 7) or with a credit card using the automated payment machine. (Monday through Friday) Credit cards can only be used with the automated payment machine. ,br> If you wish to pay in installments, please ask at the Payment Window (Central Counter Window No. 7).
  4. Please show your receipt at the admission and discharge counter. You will then receive a notice of discharge.
  5. Please hand in your notice of discharge to the medical ward staff station and receive your hospital card.
  6. * If you are due to be discharged during the weekend or on a holiday, please complete the discharge procedures by the preceding Friday or preceding weekday.

If you cannot complete your payment before you are discharged because the total fee has not yet been determined, please submit the following form instead: "Confirmation of how to pay for hospitalization costs".

We will send you a bill and you will be asked to pay by bank transfer (no transfer fee is required). You may also pay during your first outpatient visit after discharge. We try to include all of the cost you have incurred during your stay in this bill, but due to some delay in the collection of billing slips, there is a possibility that we may ask you to send an additional bill to you after discharge. We appreciate your understanding and cooperation in this case.

Because our hospital is a designated advanced treatment facility, we need to prepare for the admission of next patients immediately after your discharge. Please we ask you to complete your discharge process by 9:30 AM.

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Hospitalization Costs

  1. As of July 1, 2003, our hospital has followed the guidance of the Ministry of Health, Labour and Welfare and our charging procedure has changed from a fee-for-service system to a Diagnosis Procedure Combination (DPC) system. Under the DPC charging system, the daily charge for inpatients is calculated based on the patient's diagnosis, condition, and type of intended treatment or procedure. For these reasons, each patient's treatment cost is different, and calculations are made by confirming with the primary physician and the treatment content. For more details on this system, please ask at the admission and discharge window (1st floor of the outpatient building).
  2. Special hospital rooms fall outside of standard health insurance coverage and the entire cost must be paid for by the patient as follows: (includes consumption tax) Please understand that you will be charged for these special hospital rooms even when you make short stays outside the hospital.
    Hospital Building 1
    Room type Special S Special A Special B Special C Semi-private room
    Room price (per day) 37,800 yen 21,600yen 17,280yen 16,200yen 2,700yen
    Center for Perinatal Care
    Room type Special 2
    Room price (per day) 8,000yen
  3. For patients who pass away at our hospital, our nursing staff will provide postmortem nursing care in accordance with our standard procedures. A standard fee will be charged for these special services. Price: 7,020 yen (incl. taxes)
  4. Hospital charges will be calculated at the end of each month and you will be billed after the 10th. Please settle your bill by the due date, either at our designated bank, post office, convenient stores (for the amount less than 300,000 yen), or at the Central Counter Payment Window No. 7. In order to prevent crowding, please try to complete your payment between the hours of 8:30 to 10:30 AM or from 1 to 4PM on weekdays (Mondays through Fridays).If you cannot complete your payment during the hours specified above, please bring your seal and your payment to the Admission and Discharge Window at the Central Counter near the main entrance of the outpatient building up to 5PM. After 5 PM or on hospital holidays, please come to the emergency reception window on the 1st floor of the outpatient building to ask about how to make your payment of hospitalization costs.
    Billing for Hospitalization costs: At the end of every month, your charges will be calculated and you will receive a bill after the 10th of the following month.
    Payment Method: Please make a bank deposit transfer from the designated banks or post office, or pay directly at the Central Counter Payment Window No. 7 on the 1st floor of the Outpatient building.
    * Please pay on weekdays (Mondays through Fridays) from 8:30 to 10:30 AM) or from 1 to 5 PM in the afternoon.
  5. If you have consulted the Oral & Maxillofacial Surgery department clinic while hospitalized as a medical department patient (Any department other than Oral & Maxillofacial Surgery), or if you are admitted as an Oral & Maxillofacial Surgery patient and consult another medical department during your stay, that consultation will be considered outpatient treatment and you will be charged for it separately from your hospitalization costs. Hospital charges will be calculated for all patients according to the regular billing schedule and when you are being discharged. Please pay at those specified times. If you happen to consult the Oral & Maxillofacial Surgery clinic on the day that you are discharged, calculations for those costs will be determined at a later date, so your charges for that visit will be charged to you after you are discharged. We apologize for your inconvenience, but ask that you pay those charges when you next visit the hospital after you have been discharged.
  6. We accept the following credit cards:
    VISA, MasterCard, JCB, MUFG, DC, NICOS,
    and debit cards (We do not accept cash cards from the former Tokyo Mitsubishi Bank)
    You must have a valid credit card (VISA, MasterCard, JCB, MUFG, DC, and NICOS)
    *You will also need the 4-digit passcode to use the credit card.
    Payment times: 9AM to 5PM (not available on hospital holidays)
    Location of the machine: 1st floor of the main building
    *To pay via the automated payment machine, you will need your patient card or a bar-coded bill. You may only pay your bill as a lump sum payment for the amount you are being charged (within your credit card limit.
    Please inquire at your bank regarding your credit card limit.
    • Credit card payments are only possible via the automated machine. We do not accept credit cards at the Accounting Window.

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Medical Certificate and Proof of Illness

  1. If you need a Medical certificate or Proof of illness while you are hospitalized, please ask someone at the staff station of your medical ward. In principle, we need to have about three weeks for preparing the documents. The fee for the document you received during your stay will be added to the bill of your hospitalization. When you receive your documentation after your discharge, please pay the required amount when you come to the hospital to receive it.
  2. If you require a Medical certificate or Proof of illness after you are discharged, please ask for the documents at the Central Counter No. 6.
Type of document medical certificate, proof of illness
(Kobe University Hospital’s standard format documents)
medical certificate, proof of illness
(Formats other than KUH’s standard format)
Surcharge
(per certificate)
3,240yen 5,400yen

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Baggage-free Hospitalization and Discharge (Home Delivery Service)

Your luggage for your hospital stay can be sent via home delivery service directly to your hospital room, or when you are discharged it can be sent to your home.
For more information, please see thebaggage-free admission and discharge service.  

The home delivery service deskcloses at 5:30 PM.
After 5:30PM, please go to thehospital storewhere they will accept your package for delivery.

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