HOMEFor Those Who Seek Treatment at KUHHospital Admission Preparations

For Those Who Seek Treatment at Kobe University Hospital

Hospital Admission Preparations

Medical ward


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Price range of hospital rooms

At our hospital, we have special rooms with specific facilities and if the patient so desires, it may be possible to stay in those rooms. Specifics regarding the rooms are as described below.

There are only a limited number of these special rooms, so please understand that you may not always be able to reserve the room of your choice. The extra charges for these special rooms are not covered by health insurance policies so you will have to pay for them yourself.

Hospitalization fees are charged on a daily basis. Even if the stay is only for one night and two days, you will be charged for two full days of hospitalization.

Room type Price (per day) Number of rooms Main room facilities
SPECIAL S-CLASS ROOM 37,800 yen (including consumption tax) 2 Small desk and chair, 3-piece living room set, bath, toilet, washbasin, clothing chest, locker, refrigerator, cupboard, oven range, sink, electric
SPECIAL A-CLASS ROOM 21,600 yen (including consumption tax) 14 3-piece living room set, bath, toilet, washbasin, clothing chest, locker, refrigerator, oven range, sink, electric pot, TV
SPECIAL B-CLASS ROOM 17,280 yen (including consumption tax) 32 Simple couch and table set, bath, toilet, washbasin, locker, refrigerator, electric pot, TV.
Special C-class room 16,200 yen (including consumption tax) 51 Simple couch and table set, shower, toilet, washbasin, locker, refrigerator, electric pot, TV.
Special 1 11,880 yen (including consumption tax) 1 Simple couch and table set, shower, toilet, washbasin, locker, refrigerator, electric pot, TV.
Semi-private room 2,700 yen (including consumption tax) 5 Bed stand (19 inch LCD TV, DVD, Refrigerator), internet connection, wardrobe, desk, and chair.
* The TV, internet, DVD and refrigerator costs are included in the special room price. (No card is required)

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Admission procedures

Please consult our staff if you have questions regarding hospital admission procedures.

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Things to bring with you for hospital admission



Safety box

Safety box

ATM image


When you are to be admitted to the hospital, please bring the following items with you.

  • Toiletries (washbowl, shampoo, toothbrush, shaver, comb, etc.)
  • Chopsticks, spoon, tea mug, a small kettle or thermos
  • Tissue paper, earphones, towel and bath towel
  • Footwear (Do not bring slippers. Bring light slip-on shoes (like exercise shoes) with backs that will not fall off when you walk. If they have rubber soles, please make sure they are made to avoid slipping. Bring shoes that you are comfortable in and used to wearing.)
  • You are free to bring your own pajamas or bedclothes, but we can also provide hospital-designated wear that we rent out (for a fee).If you wish to rent the hospital wear, please tell us at the time of your admission. You can purchase everyday items at the hospital shop.

If you are taking medications that were prescribed at our hospital and other hospitals, please bring the following with you.

* Please bring the following items with you when you come so that we can gain an

  • Your Drug Handbook
  • Information sheet on your current medications
    (List the names of your medications and how often you take them)

To avoid robberies at the hospital, please avoid bringing large amounts of cash or valuables with you.

There is a safety box inside your bedside table, so please use that to store the money you do bring. There is an automated teller machine (ATM) corner to the left of the main entrance.

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Bedding and Pajamas (for hospital wear)

Bed clothes

Most bedding needed to allow you to recuperate will be provided by the hospital (Duvets, mattress, sheets, and pillows). Sheets are exchanged once a week.

Clothing during hospitalization (rental) hospital wear

If you wish to wear hospital gowns during your stay, it will cost 72 yen per day (includes tax) which is not covered by insurance. You will not need to wash the gown yourself.

  1. You will receive two hospital gowns a week (during the summer three gowns a week).
    From June to September, three gowns a week and from October to May, you will receive two gowns a week.
    You will not be able to change gowns every day so please take note of this fact.
  2. To return the gown, please place your used gown into the laundry box inside the bathroom.
  3. If you wish to change (or discontinue) your use the hospital wear, please notify our personnel at the staff station.
  4. Those who do not wish to rent hospital gowns must bring their own nightclothes or pajamas. To do laundry, please have someone wash them at home or use the coin-operated laundry machines inside the ward (money is needed to operate the machine).

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What you will do after you are admitted

While you are an inpatient at our hospital, you will be required to wear a patient I.D. band around your wrist.
The name band is to ensure that you can be properly identified at all times. If some unpredictable situation occurs while you are outside the hospital ward, we will be able to identify you immediately with the name band worn around your wrist.

Patient I.D. band

Patient I.D. band

You will be notified of your primary physician's name when you are admitted. In actuality, several doctors will be cooperating in taking care of your medical needs.

Your doctor or nurse will explain to you about your illness and your healing process. If there is anything that you don't understand, feel free to ask.

You will be designated a nurse who will be responsible for your care from admission until the time you are discharged. This nurse will make a plan on how to care for you and will be with you until you are discharged from our hospital. The nurses in charge of your daily care will change every day.

We take the utmost care to prevent infections in our hospital patients and our system is set up accordingly, but in certain cases, we may need to ask you to cooperate with room entry restrictions or isolation procedures.

Depending on your condition, we may also have to ask you to change rooms. In those cases, we hope you will be willing to cooperate with us. We must warn you that we cannot accommodate changes in where your bed is placed in a 4-person hospital room.

We will explain our procedures regarding Professor Rounds and Professor Surgeries at the time you are admitted.

Cell phones can potentially disrupt medical equipment functions or otherwise disrupt medical care, so we restrict the use of cell phones to specific areas within the hospital.

Please keep your mobile (cell) phone in silent mode at all times while in areas where cell phones are permitted. Cell phone use is strictly prohibited in the following areas: Outpatient clinic examination rooms, ICU, Cardiovascular Medicine wards (7th Floor, South and North), and other places marked as no-cell-phone areas.
However, in these places where cell phones are prohibited, please turn your phone OFF. In addition, please do not use your phone inside your hospital room (4-bed hospital room).


Always keep your phone in silent mode, and make sure that it does not ring at any time.


Please observe the same manners you would elsewhere in society and please refrain from engaging in behavior that may bother other patients.

For treatment purposes, hospitalized patients are required to refrain from smoking at all times while on the ground of our hospital. Please abide by these rules. Patients who are regular smokers are asked to train themselves before hospitalization so that they will be able to go without smoking during their stay.

We ask that you remind your visitors who come to see you, that smoking within our hospital is strictly forbidden.


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Nursing Staff

The patient to nurse ratio in the ICU 1, 2, 3 units is 2:1,in the general wards it is 7:1,and in the psychiatric medical wards it is 13:1.

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How you will spend your hospital stay

Bathing facilities

There is one bath and two shower stalls on each floor. Depending on the state of your health, your physician or nurse will permit you to take a bath. Baths and showers can be used between 9AM and 6PM. (Baths and showers are not available on Sundays and holidays) you will receive instructions on bathing on the day that you are admitted to the hospital. Please bring your own soap, shampoo, and towels from home.

Calling for a nurse

There is a nurse call button near the head of your bed. If you need to call a nurse, please use this bell. After lights out, the nurse will not answer you by intercom, but will come directly to your bedside.

Bed curtains

To avoid delay in discovering a patient in need, please keep curtains open at all times except when required for clothing changes, examinations and toilet use.

Lights on and lights out times

The lights in a room go on at 6AM. Lights are turned off at 9PM. If you wish to use a reading light or headboard lights beyond the lights off times, please do remember that all lights must be turned off by 10PM.

Going out and overnight stays

In order to leave the hospital for a short period of time or overnight, you must first receive permission from your physician. There is a designated form to ask for permission to leave the hospital. Please ask your doctor or nurse for a copy.

If you need to leave your medical ward for whatever reason, please be sure to let your nurse know in advance.

Electrical equipment

If you want to watch TV or listen to the radio, please use earphones so as not to disturb the other patients. Please refrain from using these devices past 10PM.

Service equipment

You can purchase the prepaid TV-cards at TV-card vending machines for use in operating the TV-card-operated TV sets and locker-type refrigerators in your hospital room and TV-card operated washing machines and dryers located in each hospital ward.

  • Emergency exits are available in hospital rooms and hallways. These outside doors will not open except during emergencies. In case of earthquakes, fires, and other disasters, hospital personnel will instruct you where to go, so please wait for their instructions.
  • Please avoid speaking loudly in your room or in the hallways, or engaging in any other kinds of behavior that may disturb other patients.
  • Please do not post things on the wall, or drive nails, or hang laundry inside the hospital room.
  • As a means of ensuring the safety of patients in serious condition, we have special security video cameras set up inside some private rooms. Before we use these cameras, we will ask for written consent from the patient and/or their families.
  • There are pay phones on each floor (West side of the building). Please feel free to use them.
  • If we receive phone calls for patients, we cannot connect you directly. However, we can deliver messages.
  • Patients and visitors are asked to use the elevators for those who are able to walk. There are special elevators designated for those in wheelchairs or on stretchers.
  • The paper towels inside each hospital room are only for use by the medical staff. We ask that patients and their families refrain from using these paper towels.
  • It will take some time to prepare certificates and various other documents, so please submit all required forms and documents to the medical office staff between the hours of 8:30 AM and 4:15 PM as far in advance as possible.
  • Those who are violent or otherwise engage in behavior that the Hospital President deems disruptive to the functioning of our hospital will be asked to leave our hospital immediately.
Bath (or shower) rooms

Bath (or shower) rooms

Nurse Call Button

Nurse Call Button



TV-card operated washing machine

TV-card operated washing machine

Elevators designated for patients in wheelchairs and stretchers

Elevators designated for patients in wheelchairs and stretchers

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Visitation rules

Visiting Hours are as shown below: In order that a patient may undergo the required testing, treatment, and receive sufficient rest and recuperation during their hospital stay, we have established visiting hours and ask that visitors respect them.

  • Weekdays: 13:00〜20:00
  • Weekends and holidays: 10:00〜20:00

Those who come to visit patients must fill out the visitation form at the staff stations. After you fill out the forms please place them inside the box which says: Visitation Slips

When you visit patients, please avoid visiting patients when you have a communicable disease such as a cold. Please try to avoid bringing small children or arriving in large groups. Please do not eat or drink in the hospital room.

Visitors are asked to use the toilets in front on the elevators.

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Accompanying the patient

There is no need for you to stay with the patient during his/her hospitalization. However, if the primary physician decides that it is inevitable based on the patient's symptoms or for other reasons, we will permit family members to stay with the patient under those circumstances. Please ask your ward nurse about the proper procedure to accompany the patient during his/her stay.

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The hospital provides meals to which are best for the patient's disease state.

Meal times are as follows:

  • Breakfast: 7:30 to 8:00 AM
  • Lunch:11:40 to 12:30
  • Dinner:5:40 to 6:30 PM

In principal, patients who can walk are asked to eat in the Day room (Cafeteria) in each ward. You are free to sit wherever you like in the Day room.

Please bring your own chopsticks and spoon (what you find most comfortable to use). We have tea cups in the day room for your use during meals.

Tea, water, and hot water are available from the tea and water dispensers in the day room.

We can bring trays to patients who find it difficult to walk to the day room.

For patients who have difficulty walking or who are prescribed bed rest, we will bring you tea or water before meals if you wish.

Please feel free to use the toaster and microwave oven in the day room.

We can provide special menus to patients who currently eat the general hospital meals or“special therapeutic meals”.(If you choose these special meals, you will be required to pay an extra charge based on the Health Insurance Act) Please feel free to ask for these special meals. You can order the special meals using the touch panels in the medical ward. Please ask one of our staff members how to use the touch panel.

Please try to eat your meal as soon as you receive it. To avoid issues with food sanitation and to ensure the safety of your food, we will be collecting all meal trays 60 minutes after they are provided.

Please do not share or exchange food with other patients since that could lead to problems in their treatment.

If you wish to change your meals or to discontinue them, there are time limits to the ordering process, so please notify us as far in advance as possible. (Breakfast:Before 4PM the preceding day, Lunch: Before 10AM of that day, Dinner: Before 3PM of that day)

Sample Special Meal

Sample Special Meal

Patient Lounge

Patient Lounge

Microwave Oven

Microwave Oven

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Parking facilities

Parking facilities

If you come to the hospital by car, the Shindai Byoin Chushajou parking service operated by a private company as a private finance initiative (PFI), is open to all visitors for a fee. As of October 1, 2007, we provide a 1-hr free parking pass to one car per patient on the day they are admitted or discharged. Please ask for the parking pass "Chu-sha saabisu ken" at the admission and discharge window by the Central Counter. Outside of regular hospital business hours, (After 5:15PM and on weekends and holidays), the parking passes are available at the emergency services counter.

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Hospital discharge procedures

Hospital discharge procedures
  1. When your primary physician gives his order for your discharge, you will receive a bill detailing your hospitalization costs from the Hospital Medical Affairs Division. You will also receive a document called "Procedures for Hospital Discharge".
  2. If you already have proof documents such as a medical certificate, please show them at the hospital admission and discharge window.
  3. You can pay by cash at the Payment Window (Central Counter Window No. 7) or with a credit card using the automated payment machine. (Monday through Friday) Credit cards can only be used with the automated payment machine. ,br> If you wish to pay in installments, please ask at the Payment Window (Central Counter Window No. 7).
  4. Please show your receipt at the admission and discharge counter. You will then receive a notice of discharge.
  5. Please hand in your notice of discharge to the medical ward staff station and receive your hospital card.
  6. * If you are due to be discharged during the weekend or on a holiday, please complete the discharge procedures by the preceding Friday or preceding weekday.

If you cannot complete your payment before you are discharged because the total fee has not yet been determined, please submit the following form instead: "Confirmation of how to pay for hospitalization costs".

We will send you a bill and you will be asked to pay by bank transfer (no transfer fee is required). You may also pay during your first outpatient visit after discharge. We will try to include all of the costs you have incurred during your hospital stay in this bill, but due to some delay in the collection of billing slips, there are cases where we may need to send you an additional bill after you have been discharged. We thank you for understanding. We apologize for the inconvenience, but thank you for your understanding and cooperation.

Because our hospital is a designated advanced treatment facility, we need to prepare for the admission of new patients. We ask that you please complete your hospital discharge by 10 AM.

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Hospitalization costs

  1. As of July 1, 2003, our hospital has followed the guidance of the Ministry of Health, Labour and Welfare and our charging procedure has changed from a fee-for-service system to a Diagnosis Procedure Combination (DPC) system. Under the DPC charging system, the daily charge for inpatients is calculated based on the patient's diagnosis, condition, and type of intended treatment or procedure. For these reasons, each patient's treatment cost is different, and calculations are made by confirming with the primary physician and the treatment content. For more details on this system, please ask at the admission and discharge window (1st floor of the outpatient building).
  2. 2. Special hospital rooms fall outside of standard health insurance coverage and the entire cost must be paid for by the patient as follows: (includes consumption tax) Please understand that you will be charged for these special hospital rooms even when you make short stays outside the hospital.
    Hospital Building 1
    Room type Special S Special A Special B Special C Special1 Semi-private room
    Room price (per day) 37,800 yen 21,600yen 17,280yen 16,200yen 11,880yen 2,700yen
    Center for Perinatal Care
    Room type Special 1 Special 2
    Room price (per day) 11,000yen 8,000yen
  3. 3. For patients who pass away at our hospital, our nursing staff will provide postmortem nursing care in accordance with our standard procedures. A standard fee will be charged for these special services. Price: 7,020 yen (incl. taxes)
  4. 4. Hospital charges will be calculated at the end of each month and you will be billed after the 10th. Please settle your bill by the payment date, either through our designated bank, post office, or at the Central Counter Payment Window No. 7. In order to prevent crowding, please try to complete your payment between the hours of 8:30 to 10:30 AM or from 1 to 5 PM on weekdays (Mondays through Fridays).If you cannot complete your payment during the hours specified above, please bring your seal and your payment to the Admission and Discharge Window at the Central Counter near the main entrance of the outpatient building up to 5PM. After 5 PM or on hospital holidays, please come to the emergency reception window on the 1st floor of the outpatient building to ask about how to make your payment of hospitalization costs.
    Billing for Hospitalization costs: At the end of every month, your charges will be calculated and you will receive a bill after the 10th of the following month.
    Payment Method: Please make a bank deposit transfer from the designated banks or post office, or pay directly at the Central Counter Payment Window No. 7 on the 1st floor of the Outpatient building.
    * Please pay on weekdays (Mondays through Fridays) from 8:30 to 10:30 AM) or from 1 to 5 PM in the afternoon.
  5. 5. If you have consulted the Oral & Maxillofacial Surgery department clinic while hospitalized as a medical department patient (Any department other than Oral & Maxillofacial Surgery), or if you are admitted as an Oral & Maxillofacial Surgery patient and consult another medical department during your stay, that consultation will be considered outpatient treatment and you will be charged for it separately from your hospitalization costs. Hospital charges will be calculated for all patients according to the regular billing schedule and when you are being discharged. Please pay at those specified times. If you happen to consult the Oral & Maxillofacial Surgery clinic on the day that you are discharged, calculations for those costs will be determined at a later date, so your charges for that visit will be charged to you after you are discharged. We apologize for your inconvenience, but ask that you pay those charges when you next visit the hospital after you have been discharged.
  6. 6. We accept the following credit cards:
    VISA, MasterCard, JCB, MUFG, DC, NICOS,
    and debit cards (We do not accept cash cards from the former Tokyo Mitsubishi Bank)
    You must have a valid credit card (VISA, MasterCard, JCB, MUFG, DC, and NICOS)
    *You will also need the 4-digit passcode to use the credit card.
    Payment times: 9AM to 5PM (not available on hospital holidays)
    Location of the machine: 1st floor of the Outpatient building
    *To pay via the automated payment machine, you will need your patient card or a bar-coded bill. You may only pay your bill as a lump sum payment for the amount you are being charged (within your credit card limit.
    Please inquire at your bank regarding your credit card limit.
    • Credit card payments are only possible via the automated machine. We do not accept credit cards at the Accounting Window.

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Medical certificate and proof of illness

  1. 1. If you need a Medical certificate or Proof of illness while you are hospitalized, please ask someone at the staff station of your medical ward. Your physician will prepare the document and you will receive it through the medical ward office. Please submit it at the hospital admission and discharge counter, where they will certify it with the official hospital seal. If you are scheduled to be discharged on a Saturday, Sunday or holiday, be sure to ask for the certificate in advance so that you can get it certified on the Friday before your release. You can pay for this documentation along with your hospitalization fees at the time of your discharge.
  2. 2. If you require a Medical certificate or Proof of illness after you are discharged, please ask for the documents at the Central Counter No. 6.
Type of document medical certificate, proof of illness
(Kobe University Hospital’s standard format documents)
medical certificate, proof of illness
(Formats other than KUH’s standard format)
(per certificate)
3,240yen 5,400yen

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Baggage-free hospitalization and discharge (home delivery service)

Your luggage for your hospital stay can be sent via home delivery service directly to your hospital room, or when you are discharged it can be sent to your home.
For more information, please see the baggage-free admission and discharge service.  

As of August 1, please look here.  

The home delivery service deskcloses at 5:30 PM.
After 5:30PM, please go to thehospital storewhere they will accept your package for delivery.

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