International Patient Care

For Non-Japanese Patients Living in Japan

Scheduling a Doctor’s Appointment or Visiting Our Second Opinion Outpatient Clinic
Please ask your primary care physician (local medical institution) to contact our Center for Patient Support Community Healthcare Promotion Office.

General Consultation Center

We offer consultation on a variety of topics, such as treatment and life issues.
Consultants specializing in the following topics are available for consultation.
Form of consultation: Telephone (about 20 minutes at a time) or face-to-face (about 30 minutes at a time)

General Patient Consultation and HIV Consultation
Office hours: 8:30 AM to 5:00 PM
TEL: 078-382-5111 (Main number)
Cancer Consultation Support Center
Office hours: 9:30 AM to 12:00 PM, 1:00 PM to 4:30 PM
TEL: 078-382-5830 (direct line/priority for those with a reservation)
Kobe City Consultation Center for Intractable Diseases (established inside the hospital)
Office hours: 9:00 AM to 12:00 PM, 1:00 PM to 4:30 PM
TEL: 078-382-6600 (direct line/priority for those with a reservation)


Located right after you come through the central entrance on the first floor, on the left-hand side.

To Foreign Patients Living Overseas

Please contact the following email address so IMCC will support procedures. Please Visit Kobe University Hospital’s International Medical Communication Center website for details.

Medical Expenses

In our hospital, medical expenses for patients who have neither Japanese citizenship nor public health insurance valid in Japan are calculated at 30 yen per medical remuneration point determined by Japan Health Insurance System.

Medical Interpretation Service

We are introducing medical interpretation services by an NPO for a fee, Advance reservation is required.
An accompanying interpreter costs 2,750 yen and a remote interpreter costs 1,650 yen (via video on a tablet).
We provide services in English, Chinese, Portuguese, and Vietnamese, for other languages please consult us.
Please contact IMCC by phone at 078-382-6855.


Please note that a cancellation fee will be charged for cancellation after application.